Certified Logistics Technician (CLT) Practice Exam

If damaged goods are accepted, what must be done?

1. They must be returned immediately.

2. They must be noted on the delivery receipt.

3. They must not be unloaded.

4. They can be accepted without any notes.

The correct answer is: They must be noted on the delivery receipt.

When damaged goods are accepted, it's important to note the damage on the delivery receipt. This serves multiple functions: it creates a formal record of the damages at the time of delivery, helps establish accountability, and assists in the claims process if the receiver decides to pursue reimbursement or replacement from the supplier or shipping company. Noting the damage ensures that there is evidence that the goods were indeed received in a damaged state. This documentation is crucial for protecting the interests of the receiving party, as they may need to prove that the damage occurred prior to acceptance. Without such notation, the receiving party may encounter significant challenges when trying to resolve disputes regarding damages later on. Accepting damaged goods without any documented evidence could lead to difficulties in revoking acceptance or seeking compensation, leaving the receiving party without a proper course of action if disputes arise. Therefore, accurately noting damage on the delivery receipt is a best practice in logistics management.